Executive Certificate in Professional Mediation

Our online course will be delivered on the Zoom platform supplemented by padlet.com, a white board utility platform. Participants will also be added to an email group and a WhatsApp group where they will be informed of the course schedule and they are able to download the course materials from padlet.com. The Zoom meeting details will be posted on padlet.com and also on the email and WhatsApp group. There will be frequent breaks built into the online course. Each online session will not be more than 120 minutes without any breaks in between. Participants will be required to switch on their cameras with their faces visible at all times during the course duration unless they are going into their breaks.

With the consent of the participants, the online trainer-delivered sessions will be recorded and posted on the padlet.com platform where participants can download the recordings for those sessions that they missed. However, in respect of the trainer-delivered sessions,  the missing hours for each participant cannot be more than four (4) hours for the entire course. If the missing hours are more than four (4) hours, our centre may require the participants to re-enroll for another intake, but this will be done on a case-by-case basis.  If the online sessions missed by the participants are skilled-related, they will then be required to join a subsequent online skill-related session with another intake/cohort to make up for the missing hours before they can qualify for the certificate of completion. Our trainers will keep track of the attendance of each participant to ensure that the minimum 40 hours for each participant is met in any circumstances.  

All participants will be provided with the module based evaluation guideline where they will be informed of the basic requirements for the online sessions such as the minimum equipment list and zoom and padlet program. Our centre will also organize a pre-course online session of thirty (30) minutes to address any technical issues the participants may have. This pre-course online session will be scheduled at least five (5) days before the course commencement date. During the pre-course online session, participants will be briefed again on the basic requirements such as facial visibility and attendance policy.

We plan to organize monthly physical sessions in the state of Penang to start with. The sessions will be in the form of sharing of experience by practicing mediators and practical mediation skills workshops. As we expand our reach to the other states of Malaysia, we will organize similar sessions in the other states of Malaysia depending on the demand situation.   

As the course is intended to run 100% online, the process of post-course assignment will be where the participants are required to record a one-hour mock mediation process whereby the participants would be playing the role of the mediator. The participants are required to invite their own actors as parties to mediation. Two (2) assessors will then assess the participants’ performance based on the video recording according to the competency framework and assessment standard. Our centre will supply role play briefs to the participants. Their recorded video will be retained by our centre for not more than six (6) months and we will seek the consent of the participants to record and share their recordings.

All participants are required to send in a post-mediation reflection log where they will record the following information:

(1)Their pre-mediation physical venue arrangement

(2)Their rapport building experience with the parties

(3)Their experience of online mediation and actual in-person mediation

Yes. Our course does provide an assessment: First, the participants will be continuously evaluated throughout Module 1 & Module 2 of the course based on our module-based evaluation method (attached in this form). Our trainers will share and exchange mediation knowledge with all participants. Participants will also be given the opportunity to provide their personal opinion or understanding of the topics. Secondly, each of the participants will have to participate in role-play sessions (Module 3) in order to show their learned mediation skills. The participants who passed all three modules will be granted a certificate of completion of the course. In order to qualify for IMI certification as a qualified mediator, the participants are required to record a minimum one-hour mock mediation video acting as a mediator. Our centre will assess their performance based on the video recording. In the interest of fairness and consistency, two (2) assessors will be assigned to assess each mediation recording sent in by the participant. The assessment will be carried out based on the competency framework and assessment standard policy (attached in this form).

Yes. Our course does provide an assessment: First, the participants will be continuously evaluated throughout module 1 & module 2 of the course based on our module-based evaluation method (attached in this form). Our trainers will share and exchange mediation knowledge with all participants. Participants will also be given opportunity to provide their personal opinion or understanding on the topics. Secondly, each of the participants will have to participate in role play sessions (Module 3) in order to show their learned mediation skills. The participants who passed all three modules will be granted a certificate of completion of the course.

The assessment process will be divided into two phases. The first phase is an evaluation of the participants’ competency throughout the course duration. Using discussion and exercise methods, the participants’ knowledge of the mediation process will be assessed continually throughout the course and the participants must achieve at least the grade of ‘satisfactory’ in all topics in Module 1, 2 & 3 in order to pass the course. Upon completion of the 40 hours online mediation course, successful candidates will be issued a certificate of completion. In order to apply for International Mediation Institute (IMI) certification, candidates will then proceed to the 2nd phase. The 2nd phase consists of the candidates’ video recording a minimum one-hour mock mediation process to be sent to ADRC International Academy for final assessment.

There will be a continual discussion on a one-on-one basis with the participant if a participant fails to meet our expectations. We will provide options for further training and
supervision for the participants. The participant, who fails to meet our expectations, will be informed of their progress at an early stage so that remedial action/options can be explored.